It's no accident people use Accident Exchange
Home About Us Customer Advice Centre Motor Trade Solutions Manufacturer Solutions Insurers Contact Us
News - The latest information
Released: Thursday 14th December 2006

THE £1bn TIME BILL FOR CAR ACCIDENTS

Car accidents cost the UK economy at least £1bn* every year in lost working hours, it was claimed today.

Motorists spend an average of 3½ days dealing with the aftermath of a crash according to research by Accident Exchange, a leading accident and claims management company.

More than 10,000 accidents from car park bumps and scrapes to major traffic incidents are recorded every day, meaning motorists annually spend 98m hours, or the equivalent of 12.4m working days, trying to get themselves back on the road.

With experts estimating an absent or non-industrious employee costs business £75 a day, the financial implication rises to a massive £926m** annually.

"Until you have been involved in an accident, it is hard to appreciate just how much hassle and time is involved in dealing with the fall-out," says Steve Evans, Chief Executive of Accident Exchange.

In more complicated incidents, where liability is disputed, or the car is written off, the actual time spent resolving the affair could easily rise to nearer 50 hours.

Activity Average Time
At roadside (if waiting for police/recovery) 2
Arrange hire car 2
Waiting for delivery of hire car 4
Visiting police station 1
Initial call to broker/insurer 2
Calls Third Party Insurer 3
Completing claims & associated forms 2.5
Getting garage/bodyshop estimates 4.5
General chasing insurer 2
Respond to letters from insurers 2
Chasing bodyshop 1.25
Collection of repaired vehicle 1
Returning hire car 1
TOTAL 28.25hrs / 3.5 days

Unsurprisingly, the most time consuming element remains dealing with insurers - be it your own or the third party insurer. On average, we will spend the equivalent of 8 hours on the phone talking to them.

In between the marathon phone calls, we will have to find another 4.5 hours to visit garages and bodyshops to organise estimates to repair the damage. Add a further hour or so for the customary chasing on progress, then it's at least 2 hours to arrange for a hire car, double again as you wait in for its delivery and at least a further hour to fill out all the forms or deal with correspondence.

Evans adds: "With so many disparate parties involved in the chain it is easy to see how the hours turn into days. By its nature, it means the consumer has no option but to conduct much of the chasing during the working day.

"Unfortunately, the economic and financial headaches don't take into account the emotion and stress associated in getting yourself back on the road. It can turn into a real saga so easily."

Uninsured motorists only add to the woes says the Accident Exchange.

With 1 in 20 driving without insurance, it not only costs the law-abiding motorist an extra £30 a year on their insurance premium, it leaves them having to deal with more paperwork and chasing if they were unfortunate enough to be hit by an uninsured driver.

<< News Archive

For further information please contact Andy Francis at Performance PR on 0208 541 3434 or 0787 981 3639 email: andy@performancepr.com


Accident Exchange Limited is a subsidiary company of the Accident Exchange Group Plc Legal Copyright © 2007 Accident Exchange Ltd