Home About Us Customer Advice Centre Motor Trade Solutions Manufacturer Solutions Insurers Contact Us What to do in the event    of an accident How can we help Customer Journey Make a claim Glossary of terms Our first priority is to provide good advice and then to ensure you stay mobile following an accident. But we do more than that. One of our trained support team will speak to you to record details of the accident and ensure that you are given advice over any matters which concern you about the accident. Having recorded those details, we will make an assessment of whether there is an identifiable negligent party against whom a claim for losses can be pursued. If we are satisfied that we can help, we will then provide you with a replacement vehicle for the duration of the repair to your vehicle. If your vehicle is deemed to be a total loss (also known as a “write off”), you can remain in our vehicle for up to 7 days after the date on which either you or Accident Exchange receive a cheque for the agreed settlement value of your damaged vehicle. If your vehicle is not mechanically or legally capable of being driven then we will deliver a replacement vehicle to you. If your vehicle is still in use following the accident then we will deliver a car to you when your own vehicle is to be repaired. The charges in respect of the replacement vehicle will be recovered from the insurer of the at fault party. We will manage your claim and liaise with everyone on your behalf – witnesses, insurers, repairers, and the third party - and, if you require formal legal advice, we will appoint a solicitor to act on your behalf. We do all this through our partnerships with franchised dealers, bodyshops, insurers, fleet management providers and car manufacturers. Your vehicle will be repaired by either an insurer, manufacturer or Accident Exchange approved body repair shop where the standard of repair will be of the highest standard and where the repairer will provide a warranty against defective repairs. We will maintain contact with the repair shop repairing your car and, if you ask us to, we will keep you updated on the progress of repairs. We will help you recover any other element of loss that you have suffered as a result of the accident e.g. policy excess, travelling expenses, personal injury and diminution. Accident Exchange is authorised and regulated by the FSA and the Ministry of Justice.

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