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What to do...

Post-Accident Advice

If you are unfortunate enough to be involved in a road traffic accident, try to remain calm and follow the guidance below. Once you are in a position to do so, please call us on 03700 116 720 to see how we can help.

Assess the situation

If anyone has suffered any injury at the scene of the accident or if there is a risk of fire from leaking petrol or any suspicion that the other driver may be intoxicated through drink or drugs then call the emergency services without delay.

Unless there is real injury or risk to the safety of other motorists arising from the accident it is unlikely that the emergency services will attend at an incident. In those circumstances it is important to record as much as possible from the accident scene.

You don't need to discuss the accident or make any comment on liability at the scene

Being involved in a car accident is a stressful situation and you need to compose yourself and remain calm. You should avoid making any comments about liability for the accident either at the scene or if you are contacted by the other driver or their insurer after the accident.

Anything you say to the other party in relation to liability may be used against you in your claim.

Details of Parties Involved in the Accident

If possible, you should obtain as much information about the parties involved in the accident including:

  • Name, address and phone number of the third party and any witnesses
  • Vehicle registration number, make and model
  • Exact damage and the location of the damage
  • Insurance company and policy number
  • A plan of the accident scene and, if you have a camera with a phone, some photographs if you were injured. Go to the police and record a police report of the accident, you will need a reference to claim any compensation