Posted: 27/10/2016

  • Coleshill
  • £19,000 - 22,000 ( experienced based)
  • Closing date: 11/11/2016

Claims Support Advisor

Key Accountabilities

  • To review and evaluate new motor claims as referred to the Claim Support Team to ensure provision of proper hire whilst minimising risk to the business in line with SLA’s
  • To evaluate risks to AX vehicles whilst on hire and where appropriate refer to Line Manager to authorise recovery of the asset via AX partner company APU Limited.
  • To use and evaluate all available tools, including on line resources  HPI, risk database,   In-Car Cleverness and other alerts and action as appropriate
  • To gather intelligence and develop for inclusion in fraud databases
  • To analyse tracker data and refer damage claims sustained to hire vehicles to AX Insurer.
  • Research, analyse and evaluate claim information and collate results in to desktop fraud reports.

Candidates will possess or demonstrate the following

  • Previous experience in a similar role
  • Ideally experience of using the Back Office system in the management of the claim process
  • Understanding of the Fraud Act 2006 and Data Protection Act 1998 legislation
  • Awareness of the legal framework in which the business operates
  • Effective time management and planning skills with ability to prioritise and recognise importance and urgency of workload
  • Experience of criminal and/or civil investigations is an advantage
  • Excellent investigatory skills
  • Ability to work under pressure
  • Ability to question decisions, detail conscious with a logical, problem solving thought process  
  • To demonstrate flexibility of approach to new challenges and ways of working to help improve efficiency 
  • Demonstrate behaviour in line with Company values; Accountable, Energy and Enthusiasm, Don’t Do Silver, United, Focused, Hungry, Spirited.

In return we offer excellent benefits, training and development and a fantastic culture and working environment.

To apply please send your CV to hr@accidentexchange.com