Posted: 30/1/2018

  • Coleshill
  • Closing date: 6/2/2018

Litigation Support Executive

Key Accountabilities

  • Handling files in a post issue litigation environment to a successful conclusion
  • To deliver individual targets to support the departments effective timely recovery of debt.
  • To progress a case load of assigned files from Solicitor appointment to resolution
  • To understand the service level agreement in place with assigned files, liaising and chasing as needed to ensure deliver
  • To assist fellow team members with legal/procedural queries
  • To deliver individual targets set re timescales of solicitor acknowledgement, negotiated settlement or initiated action and percentage of actual recovery
  • To identify shortfalls in service level agreement, reporting repetition or serious or unresolved issues to Management
  • To acknowledge and act upon solicitor and court correspondence
  • To monitor and prioritise incoming email and post, communicating where necessary, bringing urgent matters to the attention of the team leader.
  • To maintain regular progress updates with Management, presenting overview of file status and proactively make recommendations on issues identified.
  • To conduct additional / alternative work as assigned by Management to cover absenteeism or facilitate the smooth running of the department to achieve targets.
  • To communicate with clients and explain their legal duties throughout the period of the claim.
  • Ensure that the Solicitors Code of Conduct rules are adhered to.

Personal Specifications

  • Previous demonstrable experience in a similar role gained within a legal environment
  • Ideally have a law degree or equivalent legal qualification
  • Previous demonstrable experience within Civil Litigation preferably RTC
  • Use of a case management tool, such as Proclaim
  • Have a history of handling a full litigated case load
  • Full working knowledge and understanding of the Civil Procedure Rules
  • Knowledge of litigation process and previous experience of court proceedings including drafting applications
  • Clear verbal communication skills, persuasive and assertive.
  • The ability to prioritise, recognising importance and urgency.
  • Detail conscious.
  • Demonstrate behaviour in line with Company values; Accountable, Energy and Enthusiasm, Don’t Do Silver, United, Focused, Hungry, Spirited

To apply, please send your CV to hr@accidentexchange.com