Marshall Renews Partnership
Customer care continues Accident Exchange and Marshall Motor Group partnership
Accident Exchange will continue to support the customer service of one of the UK’s largest dealer groups, after Marshall Motor Group renewed its accident management programme.
Marshall Motor Group has extended its 11-year partnership with accident management provider Accident Exchange.
The three-year deal will see Accident Exchange support Marshall Motor Group customers following an accident; handling the claim from the initial call until the claim is settled, removing the stress by organising vehicle repairs and providing a like-for-like replacement vehicle for non-fault accidents.
Over the last decade, Accident Exchange has helped provide Marshall with an outstanding level of service, handling in excess of 15,000 customer claims.
The dealership group also benefits from Accident Exchange’s “Hot Key” service, which connects customers to the accident management team at the touch of a button.
The accident management service will cover all 103 Marshall Motor Group dealerships; representing 25 different brands ranging from Audi, BMW, Ford, Land Rover, Maserati, Mercedes-Benz, Volkswagen and Volvo.
Daksh Gupta, Chief Executive at Marshall Motor Group, commented, “Customer service is the key to good business, and Accident Exchange has helped us deliver outstanding care for over a decade by helping customers during the most stressful part of car ownership.”
Daksh added, “When the unfortunate happens to a customer’s car, we can be confident they will receive the best care and service from the very first call, and long may that continue.”
Liz Fisher, Director of Sales at Accident Exchange added, “Continuing these long-term relationships with the biggest and best dealer groups demonstrates how well-integrated and valuable our accident management service can be to businesses; ultimately benefitting both its service to customers and generating additional sales opportunities.