Posted: 28/10/2016

  • Coleshill
  • 17,500 - 19,500 (experience based)
  • Closing date: 18/11/2016

Sales and Customer Support Advisors

Key Accountabilities

  • To deliver a high quality, responsive and industry leading telephone based sales and customer service offering to existing and potential Accident Exchange clients.

  • Effectively communicate with referral sources (bodyshops and dealerships), clients, third parties and colleagues to maintain strong communication channels and to meet and exceed expected grades of service

  • Maintain accurate records related to all potential, new and existing claims through the relevant IT systems in accordance with process, procedures and Accident Exchange SLAs

  • To effectively process and manage to a successful conclusion all new referrals in line with Accident Exchange requirements, ensuring this is carried out in line with correct protocol, and FCA standards

  • Deliver service quality that is guaranteed, supporting internal and external processes to help provide a smooth and efficient service to all clients

Candidates will possess

  • Previous experience of working within a busy sales and or customer service office based environment
  • Ability to work under pressure in a target driven operation ideally with experience of working to and achieving targets and KPI's
  • Computer literate
  • Ideally (but not essential) knowledge of ABI regulations and GTA protocol
  • Excellent interpersonal and influencing skills
  • Proven judgment and decision making skills including problem solving
  • Excellent negotiation skills
  • Ability to effectively manage professional relationships with business partners and clients
  • Adaptable, tenacious self-starter who is results orientated
  • Ability to work on own initiative
  • Demonstrate behaviour in line with Company values; Accountable, Energy and Enthusiasm, Don’t Do Silver, United, Focused, Hungry, Spirited.

In return we offer excellent benefits, training and development and a fantastic culture and working environment.

To apply please send your CV to hr@accidentexchange.com